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Welcome to Radium Hot Springs Self Serve

We are pleased to offer our citizens, businesses and visitors the convenience of managing your accounts online at any time. To access this service you must register and create user accounts. To use the Online Services you will need your PIN. There are separate PIN #’s for taxes and utilities. These PIN #’s are printed on your Village tax notice (top of page) and your Village utility notice (third way down the page on the right hand side).  The BC Assessment PIN number will not work.

  • You can also obtain your PIN by calling the Village of Radium Hot Springs at 250.347.6455.
  • This is a secure site as we are dedicated to protecting your privacy and safeguarding your personal financial information.
  • Upon successful login, you will be given access to the Online Services applicable to your accounts.

Currently our online services include property tax details, utility details, and viewing both property tax and utility eBills.

Property Taxes

General Access - Use the Quick Link "Property Tax"
  • Allows a person to view the property's information and description, tax information (not account details), property assessment and utility charges (not utility account details).
Account Access - MUST Login first
  • Allows a person to view the above options as well as all transactions, account balance and property tax eBill.

To Login: Top Righthand Corner - click on "Login" or click on the "Login" button on the Home Page.

To Register and View Your Property Tax Account:

  • On the website bar - click on "Link and Register".
  • At the bottom of the new page there will be a "Show Me How" button.  Click this button.
  • Select 'PT-Property Tax' from the drop down list in the 'Account Type' list.
  • Enter your Roll number (#####.###)  and Access Code/Pin (#####). Both your Roll and PIN are from your property tax notice. If you do not have your PIN, please contact the Municipal Office at 250.347.6455.
  • Check the box to the right of 'Please Notify me by Email that my Property Tax Notice is Ready'.
  • You can then toggle between two options.  We recommend selecting the circle right of the after the "Attach a PDF Copy of the Property Tax Notice to the Email".
  • Enter your email address.  Please note you are responsible to change this email address should your email address change.
  • Click the Continue button.

Just a couple of more steps to setup your personal access account for the site...

  • Enter a name that you would like displayed on your virtual account.
  • Enter your email address.
  • Create a password. (A password requires 7 characters and 1 Non Alpha/Numeric character               i.e. test567@)
ONCE YOU HAVE REGISTERED, You can add additional PROPERTY accounts and UTILITY Accounts.
  • On the website bar - click on "Link and Register".
  • Select the account type from the drop down list below 'Need to Add an Account?'.
  • Continue to follow the prompts.

Utilities

This is for viewing account details, transactions and utility eBills.

To Register and View Your Utility Account:

  • On the website bar - click on "Link and Register".
  • At the bottom of the new page there will be a "Show Me How" button.  Click this button.
  • Select 'UB-Utility Billing' from the drop down list in the 'Account Type' list.
  • Enter your 14 digit Utility account number (### ######## ###)  and Access Code/Pin (#####). Both your Utility Account number and PIN are from your utility bill. If you do not have your bill, please contact the Municipal Office at 250.347.6455.
  • Check the box to the right of 'Please Notify me by Email that my Property Tax Notice is Ready'.
  • You can then toggle between two options.  We recommend selecting the circle right of the  after the "Attach a PDF Copy of the Property Tax Notice to the Email".
  • Enter your email address.  Please note you are responsible to change this email address should your email address change.
  • Click the Continue button.

Just a couple of more steps to setup your personal access account for the site...

  • Enter a name that you would like displayed on your virtual account.
  • Enter your email address.
  • Create a password. (A password requires 7 characters and 1 Non Alpha/Numeric character               i.e. test567@)
ONCE YOU HAVE REGISTERED, You can add additional PROPERTY accounts and UTILITY Accounts.
  • On the website bar - click on "Link and Register".
  • Select the account type from the drop down list below 'Need to Add an Account?'.
  • Continue to follow the prompts.

Home Owner Grant

Please come into the Municipal Office to claim your Home Owner Grant.