Search

Welcome to Radium Hot Springs Self Serve

We are pleased to offer our citizens, businesses and visitors the convenience of managing your accounts online at any time. To access this service you must register and create user accounts. To use the Online Services you will need your PIN. There are separate PIN #’s for taxes and utilities. These PIN #’s are printed on your May 2016 Village tax notice (top of page) and your Village utility notice (third way down the page on the right hand side).  The BC Assessment PIN number will not work.
  • You can also obtain your PIN by calling the Village of Radium Hot Springs at 250.347.6455.
  • This is a secure site as we are dedicated to protecting your privacy and safeguarding your personal financial information.
  • Upon successful login, you will be given access to the Online Services applicable to your accounts.

Currently our online services include property tax details, utility details, eBills and claiming your Home Owner Grant. You do not need to register to claim your Home Owner Grant.  

Property Taxes

Place your cursor over the Online Services tab below the Village logo and click on Property Taxes.

To Register and View Your Tax Account:

  • Once registered, you will need to add your property account to view details of your tax account including assessments and bill summaries.
  • Click on Register on the upper right of the screen. Complete your user name and create a password (requires 7 characters and 1 Non Alpha/Numeric character, ie. test567@). 
  • You will need to add a name that you would like displayed on your virtual account and an email address.  
  • Click register. Once registration is complete a new screen will appear. Click on the ‘Manage My Account’ Quick Link or on your name in the upper right hand corner and choose add a new account. 
  • Below the ‘Need to Add An Account?’ - Select account type PT-Property taxes
  • Enter the 8 digits after the 567 of your roll number (including the decimal) ie: 01234.000 and your PIN from your property tax notice for the roll and PIN fields. If you do not have your PIN, please contact the Municipal Office at 250.347.6455 to obtain your PIN.  Click save. 
  • You may add more than one property tax account by choosing save and add another account. 
  • If you registered before May 1, 2016, you are set up to receive your 2016 property tax notice online and by email.
  • If you register AFTER May 1, 2016 then you MUST

    email CitizenSelfService@radiumhotsprings.ca to request a reprint of your tax notice and it will then be emailed to you and show up under Property Tax - Bill Summary Tab.

Utilities

Place your cursor over the Online Services tab below the Village logo and click on Utilities.

To Register and View Your Utility Account:

  • Once registered, you will need to add your utility account to view details of your utility account including bill summaries. 
  • Click on Register on the upper right of the screen. Complete your user name and create a password (requires 7 characters and 1 Non Alpha/Numeric character, ie. test567@). 
  • You will need to add a name that you would like displayed on your virtual account and an email address.  
  • Click register. Once registration is complete a new screen will appear. Click on the ‘Manage My Account’ Quick Link or your name in the upper right hand corner and choose add a new account. 
  • Below the ‘Need to Add An Account?’ - Select account type UB-Utility Billing
  • Use all 14 digits of your account number ie: 001 01234567 000 and PIN from your utility bill for the roll and PIN fields. If you do not have your PIN, please contact the Municipal Office at 250.347.6455 to obtain your PIN.  
  • Choose your desired option of viewing/receiving your utility bill.
  • Click save. 
  • You may add more than one utility account by choosing save and add another account.  

Home Owner Grant

To Claim Your Home Owner Grant: 

  • You will need your property tax notice with your roll number and your PIN in the upper right hand corner. If you do not have your notice, please contact the Municipal Office at 250.347.6455 to obtain your PIN.
  • Click the link below to claim your grant. 
  • The jurisdiction number will default to 567 - Village of Radium Hot Springs.
  • Enter the roll number (8 digits following the 576, including the decimal) and your PIN from your property tax notice.  Click claim Home Owner Grant.
  • The Home Owner Grant claim form will display.
  • Complete the Home Owner Grant form and click claim.  A confirmation will appear, click cancel to edit or okay to continue. Once your application has been submitted you can print a copy for your records by clicking the print button.

Click here to apply for Home Owner Grant.

You may also view details of your tax account including assessments and bill summaries if you are registered.  You will need your roll number and your PIN from the upper right hand corner of your property tax notice.